Returns
theDoghouse gladly accepts returns and exchanges
Contact us within: 14 days of delivery
Dispatch items back within: 30 days of delivery
We don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please return to the theDoghouse, PO Box 10970, Ashby de la Zouch LE65 9FF